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Terms of Service

Last updated 12 November 2026

1. Agreement

These terms are a contract between you and Beyi poa for the Beyi poa website and the Beyi poa apps on Google Play and the Apple App Store. By creating an account, or by placing an order, you agree to these terms and to the Privacy Policy.

If you do not agree, do not create an account and do not place an order. You may still browse the catalogue.

2. The service

Beyi poa sells groceries and household essentials and delivers them in the areas of Kampala that we show in the app or at checkout. A product listing is an invitation to order. The contract for a particular order is formed when we accept that order and confirm it in the app. We may refuse an order, or part of it, if an item is out of stock, the address is outside our delivery area, or we cannot take payment.

3. Accounts

  • You must be at least 18 years old, and able to enter a contract under the laws of Uganda.
  • The name, phone number, and delivery details you give us must be accurate.
  • A phone account is opened only after you enter the SMS code we send to that number, and a password that meets the strength we show on the form. Later sign-in uses the phone number and password. We send another SMS only if you reset the password.
  • You may also sign in with Google, email, or Apple where those options are shown.
  • You are responsible for activity on your account and for keeping the password private. Tell us promptly if you believe someone else is using it.

4. Prices and availability

Prices are shown in whole Uganda shillings. A price, a promotion, or stock can change until we confirm the order. The total you are asked to approve, including the delivery fee shown at checkout, is the price of that order. If an item is unavailable after you order, we will not charge you for that item, and we will not substitute a different item unless you have agreed to the substitution.

5. Delivery

Delivery is available to the neighbourhoods we list for the open branch, during the hours and slots shown at checkout. You must give an address a rider can find, including a landmark where the street alone is not enough. Someone who can receive the order should be available at the slot you chose.

The delivery fee, and any threshold for free delivery, are the ones shown for that order before you pay. A delivery time shown at checkout is an estimate. We are not liable for a delay caused by traffic, weather, an incorrect address, or no one being available to receive the order. If we cannot deliver, we will contact you and refund any amount you paid for goods we did not deliver.

6. Payment

You can pay with MTN Mobile Money or Airtel Money. After you place the order, our payment provider, MarzPay, sends a prompt to the number you entered. You approve the amount with your own PIN on your phone. We do not see or store that PIN. The order proceeds only after the payment is confirmed.

If the prompt is declined, it expires, or the payment fails, we may cancel the order. Other methods, such as card or cash, are available only when the checkout screen offers them.

7. Cancellation, problems, and refunds

You may cancel an order at no charge before a shopper starts picking it. After picking has started, we may decline to cancel items that have already been picked, and a delivery fee already incurred may still apply.

Fresh and chilled food is perishable. If we deliver the correct item in acceptable condition, it cannot be returned only because you changed your mind. If an item is missing, wrong, damaged, or not of acceptable quality, contact us the same day with your order number. We will replace the item or refund the price you paid for it, including a fair share of the delivery fee where the whole order failed.

A refund is sent to the same Mobile Money number that paid, unless we agree another method. The time it takes to appear depends on the mobile-money provider.

8. Promotions

A promo code applies only if the checkout screen accepts it, and only to the order on which it is applied. We may withdraw a code that was issued in error or is being abused. A code has no cash value and cannot be combined with another code unless we say so.

9. Acceptable use

You must not:

  • use the service for anything unlawful;
  • open an account with another person’s phone number or payment account without their authority;
  • interfere with the website, the apps, or the ordering system, or try to get past a security control;
  • copy the catalogue, prices, or software in bulk, or resell the service itself.

We may suspend an account that breaks these terms, or that we reasonably believe is being used for fraud, while we look into it. We will tell you the reason unless doing so would harm an investigation.

10. Our content and the apps

The Beyi poa name, logo, product photographs, text, and software are owned by Beyi poa or its licensors. We give you a personal, non-exclusive licence to use the website and the apps to place orders. You may not copy them or reverse engineer them except where the law does not allow that restriction.

The Apple App Store and Google Play have their own terms for downloading the app. Those terms apply to the download. These terms apply to the grocery service. Apple and Google are not parties to your order and are not responsible for the goods or the delivery.

11. Liability

We provide groceries with reasonable care and skill. Nothing in these terms excludes liability for death or personal injury caused by our negligence, for fraud, or for any right you have as a consumer that the law of Uganda does not allow us to exclude.

Subject to that, we are not liable for loss of profit, loss of business, or any indirect loss. Our total liability for a claim about one order is limited to the amount you paid for that order. We are not responsible for a Mobile Money network being unavailable, or for a delay caused by information you gave us that was incomplete.

12. Ending the relationship

You may stop using the service and ask us to delete your account at any time. Deletion is described in the Privacy Policy. We may close the service in an area by notice in the app. Closing an account does not remove a right that had already arisen on an order.

13. Law and disputes

These terms are governed by the laws of the Republic of Uganda. The courts of Kampala have jurisdiction. Before you file a claim, please contact us and give us a reasonable chance to put the order right.

Beyi poa, Plot 12, Kampala Road, Kampala, Uganda. Phone: +256 700 123 456.

14. Changes

We may update these terms by posting a new version on this page. The new terms apply to orders placed after the “last updated” date. An order already confirmed keeps the terms that applied when we confirmed it.